Frequently Asked Questions
How do I log into the service?
Click on the title of the image above.
What kind of materials are in the collection?
Streaming music albums.
Is special software needed to listen to the audiobooks to my computer?
No plugins are needed to listen to Hoopla albums.
Are apps available for my mobile device?
Yes, the Hoopla Digital app for iOS, Android, and Kindle Fire HD devices.
What devices are compatible with the collections?
The list of supported devices is available in Hoopla Help.
Will I need my library card?
Yes and your PIN. You will also need to create a free account with Hoopla.
How many songs, albums, or videos can I download or stream?
Customers have a checkout limit of 10 downloads per month. Hoopla also has a daily limit for downloads which resets at 8:00 pm. Please try after 8:00 pm, or the following day, if you receive this message: “The daily lending limit has been met. Please save this title to your Favorites and try again tomorrow.”
Can I transfer songs or albums into iTunes?
How long is the loan period?
Can I place holds on titles?
Hoopla Digital titles are always available so you don’t have to place holds on them.
Can titles be renewed?
Titles cannot be renewed.
Can I accumulate overdue fines?
No overdue fines; the titles are returned automatically.
What if I have technical questions or problems?
See the Help section of the Hoopla website.